Returns & refunds

Your right to change your mind

For eligible online purchases delivered within the European Union, you can tell Voyagesome that you wish to withdraw from the purchase within 14 days after receiving the goods. After notifying us, return the goods within the following 14 days.

Contact us through the contact page before sending anything. Include your order number and the item you want to return. We will provide the correct order-specific destination. Do not send returns to an address shown elsewhere on the site or on a parcel without receiving instructions.

Condition of returned items

You may inspect an item as you would in a shop. Please return it complete and, where possible, in its original packaging. A deduction may apply if handling beyond what is needed to establish the product’s nature, characteristics and function reduces its value.

Return shipping

For a change-of-mind return, you are responsible for the direct return shipping cost. If an item is damaged, defective or different from what you ordered, contact us promptly with clear details and photos where useful; Voyagesome will provide the appropriate resolution and cover necessary return shipping.

Refund timing

Eligible refunds include the product price and the cost of the least expensive standard delivery option originally offered. Additional delivery upgrades are not refundable. We may wait until the returned goods arrive, or until you provide evidence that they were sent back, before issuing the refund.

Questions or product problems

Your statutory consumer rights remain available if goods are faulty or not as described. Contact Voyagesome first so we can review the order and explain the next step.